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Privacy & Security

DVDBESTONLINE takes precautions to protect its customers' information. When you submit personal information via DVDBESTONLINE, we guarantee that your information will be protected both online and offline. Include following information

Personal Information

Your transaction history and the information you provide to us voluntarily on our web site is stored in our customer database along with the customer information received in our catalog phone center and retail superstores. Some of the information we solicit, such as e-mail address, is voluntary, while much of it is required in order to fulfill your order properly. In addition to fulfilling your orders, we use the information that you provide for purposes such as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

As is common in the catalog business, we may occasionally share your name and postal mailing address with other companies that we have screened carefully for quality and integrity. If you would prefer that we not share your address information with any outside company, please contact our Online Customer Service . You may also elect not to receive any future catalogs or other mailings from DVDBESTONLINE.

Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. We do not make any phone numbers in our customer database available to other companies or organizations.
 
Any personal information you reveal to us is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information and is the accepted standard industry-wide for web site security. Our web site presently does not store your credit card information, and any of your credit card information that may be stored in other DVDBESTONLINE systems is protected by state-of-the-art firewalls. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
 
To make any address changes or other modifications to your DVDBESTONLINE account information, please let us know.
 
E-mail Policy

We collect the e-mail addresses of those who communicate with us via e-mail, those who make postings to our chat areas, and those who voluntarily include their e-mail addresses when ordering online. We may also collect your Email address if you provide it in the process of completing survey information or registering for online contests or sweepstakes. We cannot obtain your Email address unless you voluntarily provide it to us, or we obtain it from a service company that has confirmed your willingness to distribute it. Our web server recognizes the computer's Internet Protocol (IP) address, but not the Email address, for each visitor to our home page.

Contest registrations may involve sharing your e-mail address with our promotional co-sponsors -- please see the specific contest rules & regulations for details. Additionally, if you submit your e-mail address to DVDBESTONLINE as part of a transaction originating with one of our e-commerce partners, the e-mail address may be shared by both DVDBESTONLINE and the partner; please see the specific privacy policy, accessible from the partner site, for details.
 
Other than the exceptions noted above, DVDBESTONLINE will not sell, share or otherwise distribute your e-mail address. Any e-mail address supplied directly to DVDBESTONLINE with respect to online orders, catalog requests, and requests for other information will remain in the sole possession of DVDBESTONLINE.
 
If you do not want to receive promotional e-mail from DVDBESTONLINE in the future, please use our unsubscribe form to remove your name from our list, or let us know by contacting us by e-mail, or by calling us at the above telephone numbers and telling us that you do not want to receive promotional e-mail from DVDBESTONLINE. Supplied e-mail addresses on our customer registration form will be used for order confirmation and alerts relating to an order.
 
If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please contact us here or by calling us at the above telephone numbers.
 
Cookies

Like most retail web sites, we use "cookies," which are pieces of data given to your browser that allow our web site to identify you when you access our site. The most obvious benefit of cookies is that they keep an active Shopping Cart intact for 24 hours even if you log off of your computer. While some concern has been expressed over the privacy implications of cookies, it is important for you to understand that cookies cannot extract any information about you that you have not already revealed voluntarily. The vast majority of Internet users now appreciate cookies as a convenience feature for shopping online. If you desire, the "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
 
Site Traffic Data

Our computers collect and store certain data from your visits to our web site. The information we collect from this site traffic helps us to make the site easier to navigate and to improve your shopping experience at DVDBESTONLINE.com With the exception of certain e-commerce partners who offer our products via their own site framesets, we do not share or distribute any specific customer site traffic data to any other parties.
If you have any questions regarding any of the elements of our web privacy policy, please call the customer service line posted above, or contact us here.
 
More Detailed Q&A

1. Your information collection

In order to better provide you with numerous products and services, we will collect the information from your registration account. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. We only use your information for our service, including the further customer service or the product discount. You will be a member of DVDBESTONLINE. If you don’t want to be the member, you can inform us, and we will not supply the service in the future. We can guarantee your information safety.

2. How to use your information

The information collected by us is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from our site. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

Products Advertised on Our Site

Where you order or sign up for goods or services offered through our site, but sold directly to you by a third party or fulfilled by a third party, we give your personal information to that third party to facilitate the sale of such goods or services (e.g., our Cellular Store and any magazine offers available on our site).

Data Analysis Agents

The information collected by or for our site may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help our site.

3. How can you update or correct your Personally Identifiable Information

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

4. What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. Within our site, your information is kept on password protected, limited access servers. Wherever possible and applicable, our site servers reside behind a corporate firewall that maintains controls on access to the system from both our internal network and the Internet.

5. Contacting us about privacy questions or concerns

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us freely by any method.

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